Question 1

What is your cancellation policy?

Accepted Answer

At Speech Language Play NYC, we require 24 hours' notice to cancel a session. When sessions are canceled within 24 hours of a session time, we charge the full session fee. This policy allows us to offer that session time to another family and make other adjustments to our calendars as needed.

We also require that families regularly attend their scheduled speech therapy sessions, as we are reserving that day/time in our calendar for their session. If families consistently cancel sessions each month, we will discuss finding an alternative schedule and offer that session time to another family.

Question 2

What if my child is sick?

Accepted Answer

If your child or anyone in your household we will be interacting with is sick, we ask that you cancel your session with as much notice (ideally more than 24 hours' notice) as possible. We are happy to reschedule your session for a later date when your child or family member is feeling better. This policy ensures that we do not spread illnesses to other families and children we work with.

We are understanding of instances when a family is not able to provide the full 24 hours notice that their child is sick prior to a session time. We do ask that you provide as much notice as possible to allow our therapists to adjust their schedule and potentially offer that session time to another family.

Question 3

What is your no-show policy?

Accepted Answer

At Speech Language Play NYC, we charge the full session fee for a "no show." A "no show" is when our clinicians arrive at your home or your child's school and the child is not present or available for the session. We will call and email you 5 minutes into the session time and will wait up to 15 minutes before considering the session a "no show" if there is no communication from the family.

Question 4

Do I need to be on-site during the session?

Accepted Answer

If the session takes place at your home or one of our office locations, a caregiver is required to remain on-site for the duration of the session. For safety reasons, caregivers may not leave the premises or run errands while the session is in progress. You are always welcome to participate in the session, though your presence in the room is not required.

Frequently Asked Questions

What is your cancellation policy?

What if my child is sick?

What is your no-show policy?

Do I need to be on-site during the session?